Hathway Customer Care Contact Numbers

Monday, August 29, 2011

Hathway Customer Care Number, Hathway Broadband Customer Service Phone Number, Hathway Internet Call Center Toll Free Contact Numbers
Hathway Customer Care Numbers

 Web Site : http://www.hathway.com/

Check out Hathway customer care numbers, if you are facing internet broadband problems / issues like -
* Slow browsing
* No connectivity
* Postpaid billing issues
* Email problems
* Prepaid Plan renewals
* Shiffting of premises
* Service usage
* Disconnection

Hathway Customer Care Noida
Phone Number: 011-46085777
e-mail: delhihelpdesk@hathway.net
Fax: 011-26188547

Hathway Customer Care Faridabad

Phone Number: 011-46085777
e-mail: delhihelpdesk@hathway.net
Fax: 011-26188547

Hathway Customer Care Delhi (Webtime)
Phone Number: 011-46085777
e-mail: delhihelpdesk@hathway.net
Fax: 011-26188547

Delhi (Cable Modem)
Phone Number: 011-46085777
e-mail: delhihelpdesk@hathway.net
Fax: 011-26188547
AB-17, 1st Floor, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi- 110029.
Phone Number: 91 11 46085601 / 9871199661
Fax: 011-26188547

Hathway Customer Care Chandigarh

Phone Number: 0172-4643506/ 4643507
e-mail: hathchandigarh@hathway.com
Fax: 011-26188547
SCO - 16/17, Top Floor, Sector - 34A
Chandigarh - 160022
Phone Number: 0172-4644804 / 05

Hathway Customer Care Mumbai
Phone Numbers:
Backbay - Npt/Colaba - (022)-67134600
Space - Grantroad - (022)-67134610
Kamala / Pedder - (022)-67134620
Kandivali / Malad - (022)-67134630
Thane / Chembur - (022)-67134640
Kandivali (East) - (022)-67134670

24 Online - (022)-67134650
Co-Operate / Gold - (022)-67134660
Sales/ New Inquiry - (022)-67134545
Prepaid Renewals - (022)-67134500
Postpaid Billing - (022)-67134567

e-mail: helpdesk@hathway.net
Fax: 022-67134737
Trade World, "B" Wing, 10th floor, Kamala Mills Compound, Senapati Bapat Marg,
Lower Parel (W), Mumbai 400 013.
Phone Number: 91 22 66623333
Fax: 91 22 24933355

Hathway Customer Care Pune
Phone Numbers:
Technical Support (020)- 30237700
Sales/ New Inquiry (020)- 30237777
Prepaid Renewals (020)- 30237660
Postpaid Billing (020)- 30237800

e-mail: helpdeskpune@hathway.net
Fax: 020-30252130
3rd Floor, Sterling Plaza , Above AXIS Bank,
Junglee Maharaj Road, Pune - 411 004
Phone Number: 9520 30252100
Fax: 9520 30252130

Hathway Customer Care Nasik
Phone Number: (0253)-2520330
e-mail: Co-ordnasik@hathway.net
2 nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office,
Shingada Talav, Nasik- 422 002
For CATV Tel: 91 0253 2520310/320
For ISP Tel : 91 0253 2520330
Call Center : 9225112310

Hathway Customer Care Aurangabad

Phone Number: (0240)-6610777
e-mail: helpdeskaur@hathway.net
Fax: 0240-2484600

Hathway Customer Care Surat
Phone Number: (0261)-6696100
e-mail: surathelpdesk@hathway.net

Hathway Customer Care Vapi
Phone Number: (0260)-6545602, (0260)-6545604
e-mail: vapihelpdesk@hathway.net

Hathway Customer Care Vadodara

Phone Number: (0265)-6635333
e-mail: vadhelpdesk@hathway.net

Hathway Customer Care Bangalore
Phone Number: 080-40161616
e-mail: bangalorehelpdesk@hathway.net
Fax: 080-40161620
Shree Complex, 4th Floor, 73, St.John's Road, Bangalore-560042.
Phone Number: 91 080-41228955/56/57
Fax: 41228950

Hathway Customer Care Mysore
Phone Number: 0821-4253344
e-mail: mysorehelpdesk@hathway.net
Fax: 080-40161620
No.1056, Kavitha Vilas, 2nd Floor, M.G.Road, Chamaraja Mohalla,
Mysore 570 005.
Phone Number: 0821 -2441610 / 5264057 / 5260610

Hathway Customer Care Hyderabad
Phone Number: 040-66989898
e-mail: hydhelpdesk@hathway.net
Fax: 040-66989878
3-6-20/21, 2 nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500 029
Phone Number: 91 40 3222418

Hathway Customer Care Tirupur
Phone Number: 0421-4540041
e-mail: trpcorpsupport@hathway.net
Fax: 0422-4300823

Hathway Customer Care Chennai
1 – Ramasamy Naicken Street (First Floor), Corner of TTK Road & CV Raman Road,
Alwarpet, Chennai 600 018
Phone Number: 044 – 42107676 / 42107878

Hathway Customer Care Vijayawada
D. No. 29-15-3, Ankur Apartments, 1 st Floor,
Sheshadri Shastry Street Governorpet. Vijayawada –2
Phone Number: 91 866 666882

Hathway Customer Care Ludhiana
Office No. 5 & 6, 5 th Floor, The Mall Plaza,
The Mall, Fountain Chowk, Ludhiana – 140 001
Phone Number: 91 161 312695/ 696

Hathway Customer Care Jalandhar
Surya Tower, Near Lal Ratan Cinema,
Nakodar Chowk, Jalandhar (Punjab)
Phone Number: 91 181 5077030-040

Hathway Customer Care Indore
4/54,Dainik Bhaskar Building, Press Complex,
A.B.Road,Indore. 452001 (M.P.)
Phone Number: 0731-3072600,3072601-03
Fax: 0731-4001448

Hathway Customer Care Bhopal
6, Dwarka Sadan,3Rd Floor,
Press Complex,Zone 1 ,
M .P. Nagar,Bhopal -11
Phone Number: 0755-4224080/81/82
Fax: 2760600.

Hathway Customer Care Jaipur
10,J. L. N. Marg,
Phone Number: 0141-2703629/30/3


Manoj Tripathi November 27, 2013 at 9:30 PM  

kindly update Bhopal Add. & Call center number

Sanjay Koli December 3, 2013 at 8:55 PM  

Your a very very bed service

Naresh Soni January 5, 2014 at 8:09 PM  

Hathway is work like bsnl... no proper service.. their engineers work for Monday to Friday between 11 am to 7 pm.. its customers problem to take leave from office to help their engineers.

Anuj Badkar January 24, 2014 at 3:33 PM  

your guys dont have the sense to speak please callback on 7715835555 for more details my name is anuj badkar account nuber 1068453

shailesh patil February 19, 2014 at 9:33 PM  

Service is awesome & 50 mbps speed working superb!!!!

nehaldevi February 23, 2014 at 5:15 PM  

I had a billing problem with them. They did not resolve it inspite of several requests. Very bad service providers ...

Bharat Dholakiya March 7, 2014 at 10:27 AM  

Horrible service by Hathway
One of the worst internet service provider in the world.
Customer care and technical department is very very poor and they dont know how to talk with customers.

Bharat Dholakiya March 7, 2014 at 10:28 AM  

Horrible service by Hathway
One of the worst internet service provider in the world.
Customer care and technical department is very very poor and they dont know how to talk with customers.

Juhil Patel April 4, 2014 at 11:51 AM  

NOT GOOD service by Hathway
One of the worst internet service provider in the world.
Customer care and technical department is very very poor and they don't know how to talk with customers.My net close to 15 days.Your a very very bed service.
The Subcriber will have to make an advance payment ( which in non- refudable in any case ) for the Internet Service.
Where is user ??

Hemanth Kumar April 5, 2014 at 11:27 AM  

Fuck hathway. They just keep disconnecting my call

dr.minal kamal April 12, 2014 at 12:04 PM  

Assholes never pick phone. My Id is 584194

Nisha kalbalia April 30, 2014 at 12:59 PM  

1110608 my account number. Got new connection 2 days back,plan is 50 mbps(post 25 GB 1mbps speed)- from the very first day, the connection is very infrequent, and the speed is never 50mbps . its always less, very less and even reaches the speed of 1 mbps at times. the customer care people dont even pick up your calls.

dinesh May 5, 2014 at 10:50 PM  

your customer care is useless. they just keep you minutes together hanged, very useless customer service.
iam a hathway customer, iam disgusted with the attitude of the customer service call center. my id 1073341. hyderabad.

SANJOY GHOSH May 10, 2014 at 1:02 PM  

Please send the Postal Address, Telephone No & E-mail ID of Kolkata Office of Hathway Cable to my e-mali ID ghoshsanjoy61@gmail.com.

SANJOY GHOSH, Kolkata - 700 059.

rajeev banakar May 13, 2014 at 6:02 PM  

Worst service.. they wont respond to your queries even after calling the customer care fro more than 6 times.. Hathway is the worst customer service provider in Bangalore.. Never ever go for Hathway Internet connection.

DHANANJAY KADAM May 28, 2014 at 8:09 AM  

please give telephone nos of your directors. your frenchise giving usless service * loosing your customers. D2H is much better than hathway. pay little extra & get satisfied with D2H.

Kika Kiran June 6, 2014 at 1:28 PM  

plz help me one of my accout is not opening plzmy soumya-kiran43@rediffmail.com

SIMRA zafreen June 14, 2014 at 12:44 AM  

i got hathway net connection last month i continuously calling to customer care and mailing hyd help desk not less than 200 mails but this mother fuckers not responding and after repeated calling one fine morning one lady called from help desk and asked why sir you asked for cancellation pl tell us the reason asked you with very innocent and sweet voice,as she don't now about my 200 mails. i subscribe for 6 months of 50mpbs speed hathway net and not even one hour they provide me one mpbs speed. if you u people suffering with BP or Sugar you will defiantly died with high blood pressure if you take the Hathway net connection if you don't have BP want it just get one hathway net connection the customer care and help desk people know how to raise your BP levels till your death finally don't ever try this filth bastards and sleep soundly/
syed altaf ahmed

Vanita July 23, 2014 at 6:14 PM  

My account number is 995725 and i am tired of the 3rd grade connectivity and service of Hathway Surat.
Your connectivity stays for a day or two and then their is no connection. I land up logging a call every 2nd or 3rd day of the week to realise that it vl take a day or two to resolve my issue.
What is the point of taking a wifi connection if i use my 3g most of the time when at home as ur servers r down. The staff at Surat Helpdesk is least bothered and not interested in resolving the issue asap. The attitude is laid back and no concrete answer is ever recieved from them.
I faced the same issue last year and based on a promise and commitment that the connectivity and service will be better than before i renewed my account with a higher package.
To my dismay, the speed has been worst than ever before and the connectivity is down most of the time.

I am not sure if anything will be done with this mail, however as a customer who has paid for the service, i demand value for my money and some concrete action asap.

Pranav Marla December 16, 2014 at 9:16 PM  

very very worstest service by hathway.if that customer service fellow will come in front of me i will slap his fase.useless .modi sir should know abt this ppl.he will surely send army to this fellows house.ver very very bad.

Madhu Reddy January 21, 2015 at 11:19 PM  

Waste of money & time ...you will get BP and headache for sure with this Hathway internet ....suckkkkkssss

raviji January 30, 2015 at 9:48 AM  

jaipur customer care is third class
his call is never in order
why u show ur numbers when don wan to service
u all only money minded

Kamal February 6, 2015 at 4:01 PM  

Very bad hathway tv channel service and customer service.

Kamal February 6, 2015 at 4:03 PM  

Service provider is charging high rates and providing less channels. Customer care number of allahabad is dead

Jayesh Rajput March 26, 2015 at 4:29 PM  

My account number is 1154594 and i am tired of
connectivity and service of Hathway Kandiwali (W).

Your connectivity stays for a day or two and then their is no connection.

I land up logging a call every day of the week to realise that it vl take a day or two to resolve my issue.

What is the point of taking a wifi connection

I faced the same issue last year and based on a promise and commitment that the connectivity and service

will be better than before i renewed my account with a higher package.

To my dismay, the speed has been worst than ever before and the connectivity is down most of the time.

I am not sure if anything will be done with this mail,

however as a customer who has paid for the service,

i demand value for my money and some concrete action asap.

Nilesh Pawar June 16, 2015 at 3:02 PM  

these are the worst service providers... goes down list of internet providers, worst customer care reps, they dont fucking know what to do, when asked to transfer to a supervisor, they kepp u on hold. speed is good, but whts the use if its down every alternate day.
motherfuckers should go down the drain. ISPs like this are blackholes to progress, big time suckers

naimish June 26, 2015 at 2:25 PM  

each and every citys customer service is third class
this people thinks that they are the only service provider of internet
im from surat
plz stop providing net services if u dont have proper staff or equipments

websitehostingpackage July 3, 2015 at 1:13 PM  


Ref :- Customer ID : 1209697 - Internet not working - repeated complaints

This is my third complaint and the issue of interenet not working is still
pending since 27th June 2015 when I complaint as my internet is not
working correctly or not working at all. Since then, I'm having trouble of
not getting the internet connectivity. From 2nd of July, 2015, the
internet is not working.

Your customer care number software is not getting through to the operator
even after repetitive attemps to make complaints. After an hours hardship,
I could register a complaint yesterday and the number for it is 13285451
of 2nd July 2015. I got only a call from Mr. Amol having his mobile number
as 9960845352 and asked for my customer ID & address. But he did not turn
up even after 24 hours.

This attitude and negligence is not tollerable when I pay for your service
and that too 6 monthly package at a time.

Therefore, I request you again to do the needful in this matter at an
urgent basis (i.e. today only) and oblige.

Otherwise I will not have any option left as my work depend on internet;
but to ask your company to refund my remaining amount which I paid to you.

Thanking you,

Yours faithfully,

Uday Kurtkoti

websitehostingpackage July 6, 2015 at 6:32 PM  

Finally my internet is working after 10 days of hard followup. The fault was in the line which was damaged due to first rain itself. But the Pune office did not recieve any complaint call till today (as they say; but I got call from their office on 2.7.15 which was not materialised at all.)

gautam August 3, 2015 at 11:46 AM  

Hathway are cheaters and do have not any ethical grounds to work.

Suma Nanjundappa August 19, 2015 at 7:14 PM  


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Bhaskar Jonnakuti.V.V.S.S October 12, 2015 at 7:50 PM  

Dear Hathway Team,

My Name:Jonnakuti.V.V.S.S.Bhaskar
Account no:1340451
Contact number : 9700033033
E-mail : rupbha333@gmail.com
City: Manikonda Hyderabad

I have taken hathway broadband connection for one year paying full amount at a time on 17/05/2015. The connection has installed(after continuously follow up on) 20/5/2015 and activated. surprisingly there was no network at all. I have spoke to Mr Srinivas chary he said that the local network people had damaged the wires in friends Colony that's why you are not getting any network. I have asked him for refund, for two days there was no proper response from him. Infact he was saying that we can't do anything as local broadband connection people have damaged wires, not responded to many of my calls and sometimes said I am on leave. Finally he came on 24/5/2015 and fixed the network problem for that instance of time. By that time my office work has become pending from 18th. After that I could see in my hathway account my activation date as 22nd and spoke to customer care to change it to 24th but till date it has not been changed.

After that at many instances I observed that the speed is going down to 5mbps from 50mbps which is not at all acceptable. I have done the speed test of the same and saved a copy as well. I have been talking to customer care for disconnection from 7th June, 2015 every day they are saying we require 24hrs time and our people would call you. No one has spoken to me and they have asked for 24hrs time again and again . Even I have approached hathway nodal officer regarding this on June 10th, 2015. They have sent the technician Srinivas Chary again on 10th June, 2015 and now he said by himself RF problem sir. He personally verified speed and seen the fluctuations to 5mbs,6mbps,1mbps etc. He said by 11th June, 2015 problem will be rectified.

But still the same speed fluctuations. My connectivity is of 50mbps but it was never 50mbps always fluctuates between 1 mbps to 6 mbps.

I have requested them to disconnect my connectivity and also ensure for the refund amount as i have paid for 1 year in advance. If this is not done I said them i would approach legally through Consumer court. But no response.

At last on 30th June, 2015 hathway people have disconnected my connection and taken back the Modem which they have installed. During installation hathway people have said to me that if I go for one year connectivity by paying Rs.12,358 I would get 2months free connectivity and WiFi router. I said them that I do not require WiFi router as I already have one earlier. So they offered me 3months free connectivity as I have not opted for WiFi router. During disconnection, I have returned modem which was given to me during installation.

For refund i am continously following it up through mails, calls to their customer service since July 1st but till date no update from them. When I went to thier office on 5th October, 2015 they have given me a cheque of Rs 7,700 and said I have been charged 1,200 for 38 days & rest 3,500 for installation charges it seems. They said it as free during installation and now they are saying if i would have continued the service installation would have been free. How ridiculous these hathway team is without a service how i would continue the connectivity. i am paying for 50mbps & getting 5mbps and they expect me to be happy and continue their service. I decided to teach a lesson to these people. I would approach Consumer Court. If anyone facing these kind of issues with them join me and spread this message so that these people will get a better lesson. Lets show them the power of digital media now.

Thanks for the great connectivity hathway,


Joe John October 27, 2015 at 7:44 PM  

By mistake I took a Hathway internet connection on 25th September 2015 (Account Number:1439556). This is to bring to your notice that my internet connection is NOT working from 26th October 2015. I did try reaching the so called Customer Care support (080-40161616) and was complimented with tons of Sorry. I am the one who should be saying sorry “Am sorry I took Hathway Connection” .

First Attempt: when I contacted Customer Care I was shocked to know that my cabling is still in progress. How did I get internet for last one month? I was promised a callback and never happened.

Second Attempt: I was told my account is deactivated in the records. Why was it deactivated? I payed 3 months advance rental while taking the connection. I was promised a callback and never happened.

Third Attempt: I was informed backend team will give me a call in 4 hours. I never received any callback from any team. Is there a backend team or is it the usual quote to all the customers?

Nth Time (After 24 hours): Please disconnect this useless connection and refund me the money. I was provided with a ticket number (14654974) and again a promised a callback from billing department. Knowing that I will never get a call I agreed.

I have used other Internet Service Providers like Airtel,Spectranet,ACT but never faced such issues with them. I am just one month with Hathway but I am already fed up with the awesome service. Every day before going to bed I pray to God just one thing “Please make sure that the third light (i light) on my router is blinking “. The customer support has few default set of questions which I have already provided n number of times. The worst part is one of the customer service representative sounded as if Hathway is giving me a favor providing internet connection. Still the so call i light on my router is not blinking. The fight continues for refund now …..

To all those planning to take Hathway – Please save yourself from this awesome service. There are other internet service providers who can do better than this. Hathway, please carry on the good work and make sure that you lose all the customers. Hats off to the awesome customer care support .

Screw you guys!!!!

Yours’s lovingly,

A frustrated Customer

Account Number: 1439556

rahul nair November 20, 2015 at 3:39 PM  

Account number: 1443025

Same as above

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