NCH provides a National Toll Free No - 1800-11-4000
(All Working days - Mon-Sat, 09.30 AM to 05.30 PM )
SMS can also be sent to +918130009809 (charges apply) mentioning the name and city .
Email - email@example.com
NCH is a project of the Union Ministry of Consumer Affairs and has recently been shifted from University of Delhi to the Indian Institute of Public Administration . NCH now operates under the Centre for Consumer Studies at IIPA from 2nd Week of May 2014.The project recognizes the need of consumers for a Telephone Helpline to deal with a multitude of problems arising in their day-to-day dealings with business and service providers.
LPG, Electricity, Telecom, Banking, Insurance, Credit cards, Automobiles, Postal, Courier, water, Transport, Education and Medical etc.
Domestic Home Appliances in the range of computers, handycam, Acs, Microwave, Television, Coolers, Fans, Washing Machines, Gas burner, Water Purifier, Mobile Phone, VCD/DVD/CD Player, Food Processor, Invertors and Shoes etc.
It advises consumers on dealing with problems related to defective products, deficiency in services and unfair trade practices. The Helpline follows a three-tier approach.
First the consumer is informed of his rights in a particular consumer problem and who s/he should approach in the concerned company or the organization.
If the problem remains unresolved s/he would be directed to take up the matter with industry level bodies or chambers of commerce, industry regulators (as they exist in sectors like insurance and banking) or Govt. officials who are in charge of the relevant industrial sector.
As a last resort, the consumers will be advised to take their case to consumer courts under the Consumers Protection Act. This helpline is designed to promote avenues of out of court settlement of consumer disputes and resultantly helps to reduce the burden on consumer courts.
Co-operation from major consumer goods companies and service providers is expected.
National Consumer Helpline supports consumers by:
Guiding consumers in finding solutions to problems related to Products & Services. .
Providing information related to Companies and Regulatory Authorities.
Facilitating consumers in filing complaints against defaulting Service Providers .
Empowering consumers to use available Consumer Grievances Redressal Mechanisms, Educating Consumers about their Rights and Responsibilities.
Developing the awareness among Consumers about their Rights and Responsibilities.
"A Nation of awakened, empowered and responsible consumers and socially and legally responsible Corporations."
"To provide telephonic advice, information and guidance to empower Indian consumers and persuade businesses to reorient their policy and management systems to address consumer concerns and grievances adopting world class standards ."